GDPR & privacy policy.

Last updated: 8 November 2026

This notice explains how personal information is handled in connection with the NLP Birmingham website and enquiries about its training. NLP Birmingham is operated by Balanced Approach (“we”, “us” or “our”). We handle personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who is responsible for your information?

Balanced Approach is the data controller for personal information collected for NLP Birmingham through this website and our related enquiries.

What information do we collect?

If you contact us, we may use the details and other information you choose to provide, such as your name, contact details, organisation, training interests and the contents of your message. If you contact us by telephone or WhatsApp, we may also retain information from that conversation where it is needed to respond or manage your enquiry.

When you visit a website, its hosting provider may process technical information in server logs, such as the time of a request, pages requested, browser or device details and an IP address. This information may be used to deliver, maintain and protect the website.

How do we use your information?

We use information to respond to questions, discuss suitable courses or training, provide information you request, and manage any resulting training arrangements. We may also use relevant information to maintain business records, meet legal obligations, and protect the security of our website and services.

Depending on the circumstances, our lawful basis will be taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, or our legitimate interests in responding to enquiries and operating our business. Where we rely on consent, you can withdraw it at any time; this does not affect processing that took place before withdrawal.

We do not use this website to make decisions about you solely by automated means, and we do not use enquiry details for direct marketing unless we have a lawful basis to do so.

Enquiry form and other services

The contact page embeds a form provided by Google Forms. When the form is displayed or submitted, your browser connects to Google and information you enter is transmitted through Google’s service to us. Google may also process technical information and use cookies or similar technologies in connection with the embedded form. Google’s privacy information is available at policies.google.com/privacy.

This website also links to external services, including the course events page, social networks, WhatsApp and other websites. If you follow one of these links, that provider may collect information about you under its own privacy and cookie policies. We do not control those external services.

Cookies

The pages on this website do not intentionally use analytics or advertising cookies. The embedded Google form may use cookies or similar technologies when it loads. You can manage or block cookies through your browser settings, although blocking them may affect how the form works.

Who may receive your information?

We may share information with service providers that help us operate the website or handle enquiries, including Google Forms, and where disclosure is required by law or needed to establish, exercise or defend legal claims. We do not sell your personal information.

Some service providers may process information outside the UK. Where we transfer personal information internationally, we will ensure that an appropriate transfer mechanism and safeguards are in place as required by data protection law. Please contact us if you would like further details.

How long do we keep information?

We keep enquiry information only for as long as it is needed to respond, manage the relationship and maintain appropriate business records. If an enquiry leads to training, relevant records may be kept for longer where needed for contractual, legal, accounting or insurance purposes. We securely delete or anonymise information when it is no longer needed.

How do we protect information?

We use appropriate measures to protect personal information against unauthorised access, loss, misuse or alteration. No method of sending or storing information online can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances and applicable law, you may have the right to request access to your personal information, have inaccurate information corrected, request erasure or restriction of its use, object to processing, or receive information you provided in a portable format. Where processing is based on consent, you may withdraw that consent. These rights are subject to legal conditions and exceptions.

To make a request or ask a question about this notice, contact us using the details above. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.

Changes to this notice

We may update this notice when our website or data practices change. The latest version will be published on this page with its revision date.